Ramanan Ramakrishna is Head of Service Portfolio & Innovation – Digital Technology Services for Fujitsu. He joined the Fujitsu in early 2016 with 25 years of experience within the ICT industry. Ramanan graduated from Birla Institute of Technology & Science, India with a first class Masters degree in Computer Science and Mathematics.

CX follows employee experience

Get Your Employee Experience Right (And Your CX Will Follow)

Consistently delivering a great customer experience requires motivated and engaged employees – and thus a great employee experience.  Customer expectations have shifted dramatically in the last few years as disruptors across countless industries have focused on scaling new heights in terms of customer experience (CX). It’s widely accepted that it’s vital to offer an excellent…