Volker Jacobs has a vast experience in HR consulting and HR technology. In 2016 he started TI People, a consulting, co-creation, and technology company for digital HR transformation with offices in Europe, the UK, and the U.S. Volker works with CHROs and HR leadership teams of global companies on innovation and digitalization of HR.

Measuring the Customer Experience of HR (Why and How)

The argument for proactively managing the customer experience of HR (CxHR) is clear: organizations who successfully deliver on the ‘moments that matter’ (such as recruitment, onboarding, relocation, life events etc.) can positively influence employee engagement with tangible benefits for retention and discretionary effort.   For the more transactional interactions within HR services, HR should deliver…