CX follows employee experience

Get Your Employee Experience Right (And Your CX Will Follow)

Consistently delivering a great customer experience requires motivated and engaged employees – and thus a great employee experience.  Customer expectations have shifted dramatically in the last few years as disruptors across countless industries have focused on scaling new heights in terms of customer experience (CX). It’s widely accepted that it’s vital to offer an excellent…

Performance management becomes development oriented

How to Master the Shift from Performance to Development Management

Currently, many organizations question their performance management. The reason for that is an increasing number of employees in competence-based jobs as technical and manufacturing jobs are disappearing due to automation. According to a study by the World Economic Forum, cognitive flexibility, creativity, emotional intelligence and active learning are the most important competencies for the future.…

HR and the Distributed Workforce: Working Apart Together (5 Tips)

Keeping your employees engaged is tough under any circumstances. Doing so when your organization is working with a distributed workforce is even tougher. It’s not just about figuring out how to get the best out of every single individual. No, it’s about getting everyone to work together as a team, too. It’s up to recruiters and…

How AI Can Bring the Best Out of Teams (An Expert Interview)

When it comes to developments in artificial intelligence and other technologies, the narrative isn’t always positive. But instead of unnecessarily focussing on the negative, why not concentrate on the positive? Like how technology can help us bring the best out of teams for example. Or how it can make us have conversations about matters we…