Measuring the Customer Experience of HR (Why and How)

The argument for proactively managing the customer experience of HR (CxHR) is clear: organizations who successfully deliver on the ‘moments that matter’ (such as recruitment, onboarding, relocation, life events etc.) can positively influence employee engagement with tangible benefits for retention and discretionary effort.   For the more transactional interactions within HR services, HR should deliver…

Social learning in the workplace is about learning together

The Importance of Social Learning in the Workplace [INFOGRAPHIC]

Social learning is learning through observation, imitation or direct instruction. It’s knowledge sharing through various interactions with others. And what better place to do so than in the workplace, right?! After all, that’s where people from all kinds of backgrounds and with numerous different skills come together.   Today we share an infographic about the…