A Skill-Based Organization of Work: Opportunities & Framework

Reframing packetized Joe To state the obvious: HR is facing yet another transformation. The world has changed into a place dominated by volatility, uncertainty, complexity, and ambiguity– the VUCA world. And, again obviously, in the context of the work environment, this development causes a shift to more agile organizational formats – which results in consequences…

CX follows employee experience

Get Your Employee Experience Right (And Your CX Will Follow)

Consistently delivering a great customer experience requires motivated and engaged employees – and thus a great employee experience.    Customer expectations have shifted dramatically in the last few years as disruptors across countless industries have focused on scaling new heights in terms of customer experience (CX). It’s widely accepted that it’s vital to offer an…